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Isbn 10: 0760071500

Isbn 13: 978-0760071502

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Kitap açıklaması

This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.

yazar :Donna Knapp
Isbn 10 :0760071500
Isbn 13 :978-0760071502
yayınevi :Cengage Learning; 10th ed.. baskı
dil :İngilizce
Boyutlar ve boyutlar :1,9 x 18,4 x 24,1 cm
Tarafından gönderildi A Guide to Help Desk Concepts:1 Ocak 1980