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FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage indir

Isbn 10: 1260135691

Isbn 13: 978-1260135695

FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage indir kitap bedava

itibaren Roger Dooley

yayınevi McGraw-Hill Education

dil İngilizce

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FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage

Boost profits and growth by reducing "friction" in every customer interaction Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today's high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. This groundbreaking guide makes the case that every business-and that includes yours!-can gain a competitive edge by reducing those points of friction that impede smooth business exchanges. Friction teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change.

yazar:Roger Dooley

Isbn 10:1260135691

Isbn 13:978-1260135695

yayınevi:McGraw-Hill Education

dil:İngilizce

Boyutlar ve boyutlar:15,2 x 2,5 x 22,9 cm

Tarafından gönderildi
FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage:12 Mayıs 2019

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