Bir format seçin:

zip 8.6 Mb indir
rar 10.9 Mb indir
epub 10.9 Mb indir
odf 6.4 Mb indir
djvu 10.1 Mb indir
pdf 6.2 Mb indir

50 Min Custmr Srvc Info Age 1 (Crisp Fifty-Minute Series)

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

yazar:HABERER
Isbn 10:0619259094
Isbn 13:978-0619259099
yayınevi:Cengage Learning
Tarafından gönderildi
50 Min Custmr Srvc Info Age 1 (Crisp Fifty-Minute Series):
1 Ocak 1980