This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.
Popüler yazarlar
Kolektif (3966) Springer (1155) KOMİSYON (445) Varios Autores (286) Kollektif (203) Cambridge University Press (173) Springer; 1 basım (152) ohne Autor (141) Sigmund Freud (120) American Society of Mechanical Engineers (113) Oxford University Press (110) etc. (109) NA. VIKRAMAN (104) John Wiley & Sons Inc (93) Jules Verne (91) de Gruyter (90) Asian Development Bank (72) Springer; 1. baskı (71) ASME (70) Garcia Santiago (67)En İyi Yayıncılar
Springer Forgotten Books CAMBRIDGE UNIVERSITY PRESS Adalet Yayınevi Oxford University Press John Wiley & Sons Inc Peter Lang GmbH, Internationaler Verlag der Wissenschaften MACMILLAN EDUCATION Cengage Learning Independently Published de Gruyter Springer; 1 basım On İki Levha Yayınları Doğan Egmont Yayıncılık; 1. baskı İş Bankası Kültür Yayınları; 1. baskı PRENTICE HALL Longman Oxford University Press España, S.A. İş Bankası Kültür Yayınları; Facsimile. baskı 1001 Çiçek Kitaplar; 1. baskı